1. Booking & Retainer

A signed agreement and non-refundable retainer are required to secure your event date.

• Dates are not reserved until both the signed contract and retainer payment are received.

• Retainers are applied toward the final balance.

• Due to the custom nature of event work, retainers are non-refundable under all circumstances.

​

 

2. Payment Schedule

Unless otherwise stated in writing:

• 50% non-refundable retainer due at booking

• Remaining balance due no later than 14 days prior to the event date

Projects booked within 14 days of the event date may require full payment upfront.

Failure to complete payment by the stated due date may result in cancellation of services.

​

 

3. Custom Design & Fabrication

Many décor elements included within our collections are custom designed and fabricated specifically for each client.

This may include:

• Hand-painted décor

• 3D-printed components

• Custom signage

• Artistic installations

• Personalized decorative elements

• Custom centerpiece components

• Themed fabricated décor

Because these items are custom created:

• All custom work is final sale

• Design changes requested after approval may result in additional fees

• Mockups, sketches, or concept previews will be provided for approval prior to fabrication when applicable

​

 

4. Package Pricing & Customization

Package pricing reflects base service inclusions only.

Final pricing may vary based on:

• Guest count

• Venue size

• Installation complexity

• Level of customization

• Quantity of fabricated elements

• Timeline requirements

• Additional setup labor

• Specialty materials

• Rental requirements

Additional requests outside the original agreed scope may result in revised pricing.

​

 

5. Venue Access & Setup Requirements

Clients are responsible for:

• Securing venue access during agreed setup times

• Confirming venue rules and restrictions

• Obtaining venue approvals when required

• Ensuring setup areas are available and accessible

Delayed access, restricted setup times, or venue limitations may affect installation quality or timeline.

Additional fees may apply for:

• Excessive stairs

• Difficult load-in/load-out conditions

• Limited setup windows

• Multiple setup locations

• Extended onsite setup time

​

 

6. Client-Supplied Items

Clients may choose to provide certain décor items, signage, props, or materials.

While reasonable care will be taken:

• We are not responsible for damage to client-supplied items

• We are not liable for missing, defective, or delayed client-provided materials

• Setup quality may be impacted by the condition or quality of provided items

​

 

7. Rentals & Decorative Inventory

Any rental items provided by our company remain our property unless otherwise stated in writing.

Clients may be financially responsible for:

• Lost items

• Damaged décor

• Excessive staining

• Broken fabricated pieces

• Missing rental inventory

Replacement costs will be determined based on repair or replacement value.

​

 

8. Setup, Styling & Breakdown

Package inclusions vary by collection and proposal.

Services may include:

• Day-of setup

• Decorative styling

• Placement of centerpieces and signage

• Entrance installations

• Table styling

• Venue styling adjustments

End-of-night breakdown and cleanup are only included if specifically stated in the client proposal or contract.

​

 

9. Design Interpretation

Clients acknowledge that:

• Creative styling is an artistic service

• Inspiration photos are used as visual references only

• Exact duplication of another designer’s work is not guaranteed

• Final designs may vary slightly due to:

  • Material availability

  • Venue constraints

  • Lighting

  • Scaling

  • Fabrication methods

  • Artistic interpretation

We reserve the right to make minor design adjustments when necessary to maintain overall visual cohesion and event quality.

​

 

10. Communication & Approval Timelines

Timely communication is essential for project completion.

Clients agree to:

• Review mockups and proposals promptly

• Provide approvals within requested timelines

• Respond to design questions in a timely manner

Delays in approvals or communication may impact production timelines and design availability.

​

 

11. Event Photography & Marketing

We reserve the right to photograph completed décor installations and event styling for:

• Portfolio use

• Social media

• Website galleries

• Marketing materials

Professional event photos provided by photographers may also be used unless otherwise requested in writing by the client prior to the event.

​

 

12. Force Majeure

We are not responsible for delays, cancellations, or inability to perform services due to circumstances beyond reasonable control including but not limited to:

• Severe weather

• Venue closures

• Natural disasters

• Illness

• Government restrictions

• Transportation disruptions

• Emergencies

In such cases, reasonable efforts will be made to reschedule or modify services when possible.

​

 

13. Cancellation Policy

Because custom work and event dates are reserved in advance:

• Retainers are non-refundable

• Payments made toward completed custom fabrication or purchased materials are non-refundable

• Cancellations made within 14 days of the event may be subject to additional fees based on completed labor and production progress

​

 

14. Liability

While every effort is made to ensure safe and secure installations:

• We are not responsible for injuries resulting from guest misuse of décor installations

• Clients are responsible for supervising children around fragile or freestanding decorative elements

• We are not liable for venue damage caused by third-party vendors or guests

​

 

15. Acceptance of Terms

By submitting payment and/or signing a contract, clients acknowledge that they have read, understood, and agreed to these Terms & Conditions.